Refund policy

  • CANCELLATION AND TERMINATION
    • CANCELLATION BY W.I.N.E. Adventure Group
      • W.I.N.E. Adventure Group may terminate this agreement at any time by providing 72 hours’ written notice to the Client.
    • CANCELLATION BY THE CLIENT
      • The Client may terminate this agreement at any time by providing written notice to W.I.N.E. Adventure Group.
      • If the notice under clause 2(a) is organised solely by W.IN.E. Adventure Group eg Hikes:
        • 72 hours or more prior to the Tour Date, W.I.N.E. Adventure Group will provide the Client with a full refund of any Fees paid;
        • Less than 72 hours prior to the Tour Date, W.I.N.E. Adventure Group will not provide the Client with a Credit for a future Adventure.
        • After or on the Tour Date, the Client will not be entitled to any refund, unless the Tour is not of an acceptable quality in accordance with the Australian Consumer Law.
      • If the notice under clause 13.2(a) is organised by W.I.N.E. Adventure Group and involves a Third Party company to book Tour Event/Adventure:
        • 14 days or more prior to the Tour Date, W.I.N.E. Adventure Group will provide the Client with a full refund of any Fees paid;
        • Less than 14 days prior to the Tour Date, W.I.N.E. Adventure Group will not provide the Client with any refund of the Fees paid.
        • After or on the Tour Date or Event, the Client will not be entitled to any refund, unless the Tour is not of an acceptable quality in accordance with the Australian Consumer Law.

      • ACCRUED RIGHTS AND LIABILITIES
        • The expiration or termination of this agreement will not prejudice any accrued rights or liabilities of either party, nor excuse either party from a breach of this agreement occurring prior to expiration or termination of this agreement.
      • CONSEQUENCES OF EXPIRATION OR TERMINATION
        • Upon expiration or termination of this agreement:
          • Subject to clause 13.2, W.I.N.E. Adventure Group will refund any amounts paid by the Client for the Tour if it is not provided as at the date of termination;
          • the Client must pay all amounts owed for any Tour already provided or as set out in any invoice issued to the Client by I.N.E. Adventure Group as at the date of termination; and
          • each party must return all property of the other party to that other party.
        • SURVIVAL
          • Any clause that by its nature would reasonably be expected to be performed after the termination or expiry of this agreement will survive and be enforceable after such termination or expiry.